FAQ

FROM OUR HOME TO YOURS

  • WAIT YOU USE BUTTER IN YOUR CANDLES?

    Yeah! When you begin baking a dessert with butter, the whole kitchen smells good. When that butter heats up, it can really throw some scent around. It brings out the goodness. We bring that goodness to candles.

  • WILL THE BUTTER GO BAD OVER TIME?

    Great question! Once the butter becomes solid (just like in a milk chocolate bar) the candle becomes shelf-stable.

  • WHEN WILL MY ODER SHIP?

    Within three business days of purchase. The Little Cow Factory is a small team, and if there are any delays you will receive a personal email notifying you of the expected ship date.

  • DO YOUR CANDLES BURN CLEAN? WHAT KIND OF OILS AND WAX DO YOU USE?

    We originally set out to only use organic oils and wax. We promptly learned that most organic oils plume black smoke and organic wax doesn't exist...

    Since most organic oils don't burn well, it's important to choose oils based on how clean they burn instead of how organic they are. We only use premium fragrance oils that are produced without toxins and phthalates. These oils have been refined and tested to burn clean.

    Our wax comes from soybeans grown here in the US. It starts out as an oil and is converted to wax. Since the change from liquid to solid is technically a chemical change, the USDA disqualifies it from being organic (even if the original oil is organic). We only use the highest quality, clean burning, paraffin free, 100% Natural Soy Wax. Our wicks are 100% cotton.

  • WHAT IS YOUR RETURN POLICY?

    Buying a candle online without smelling it first? Risky business. That’s why we back every Little Cow Candle with a 100% Money-Back Guarantee. If it's not love at first sniff, we’ll refund your purchase or send you another scent for free.

    If your order arrives damaged, please take a picture and send it to us immediately. We will send a replacement as soon as possible.

  • HOW MUCH IS SHIPPING IN THE US?

    Free shipping on orders over $50. Otherwise shipping is calculated at checkout.

  • DO YOU SHIP INTERNATIONALLY?

    Not at this time.

  • ARE THE JARS AND TINS REUSABLE?

    Absolutely! We hope you recycle your jars and tins for a variety of uses. Our labels come off easily with soap and warm water. Just pop the wick out, fill the container with boiling water to remove any remaining wax (it will float to the surface), and you've got yourself a great jar or tin to reuse!

  • WHERE CAN I FIND LITTLE COW IN PORTLAND?

    All of our scents can be found at MadeHere, just across the street from Powell's Books downtown.

    Some other places you can find us:  

    Made in Oregon

    Presence of Mind in Southeast

    The Arrangement in Northeast  

    PDXchange in North Portland

  • CANDLE SAFETY

    • Make sure candles are lit on a heat-safe surface
    • Keep candles away from drafts
    • Never leave a candle burning unattended
    • Keep burning candles away from children and pets
    • Extinguish candles when a small amount of wax remains at the bottom of container. Never fully burn to empty.